At Mopar_® we know that you might need a little help sometimes, and we're here for you-whether you're dealing with a flat tire, a dead battery or other mechanical issues. When you're in need of Roadside Assistance, our customer service teams are here for you 24 hours a day, 7 days a week.

What to Expect: The towing service will transport your vehicle to the Service Department of the closest Chrysler, Dodge, Jeep_®, Ram, FIAT^® or Alfa Romeo dealership. Please keep in mind, if you choose to go to another dealership, additional charges will apply if the added distance exceeds 10 miles.

If you are unable to provide a valid VIN, you will always be given the option to pay for the requested service. If eligible, we will reimburse you for the reasonable amounts you actually paid, based on the usual and customary charges for that service in the area where they were provided. Refer to your warranty manual for instructions.

If you have purchased certain Extended Service Contract Policies offered through our Mopar_® Vehicle Protection program, you will receive an additional level of coverage on warrantable components offered through these plans. Please see your Chrysler, Dodge, Jeep_®, Ram, FIAT^® or Alfa Romeo dealer for further details. You can also visit the Mopar_® Vehicle Protection section of this site to learn more.

Chrysler Pacifica Hybrid Electric Vehicles that cannot be driven due to failure of a part covered by the Hybrid System Limited Warranty will be eligible for standard towing coverage for 10 years or up to 150,000 miles (depending on state), whichever comes first.

Roadside Assistance Exclusions:

• Towing claims submitted from unlicensed towing providers.
• Incidental or consequential damages and/or charges connected with the failure of your vehicle. Some examples may include but are not limited to lost time and inconvenience; the loss of the use of your vehicle; rental car expenses; fuel cost; telephone, travel, meal and/or lodging expenses; the loss of personal or commercial property; the loss of work related revenue.
• Any vehicle which has had the odometer altered
  
• Towing of your covered vehicle to a dealership for routine maintenance.
  
• Winching is provided for covered vehicles that are located within 10 feet from a paved public road. If additional winching is required, then the cost thereof must be borne by the driver of the covered vehicle.
  
• Lockout service does not include the cost of replacement keys (if required).
  

Additional Towing Assistance Exclusions for 2012 model years and prior:

• Towing claims which would typically be covered by your vehicle insurance (such as accident related claims)
• Fuel delivery+
• Flat tire changes+
• Lockouts+

Access our Emergency Response guides to learn how to safety handle Lithium Batteries during emergency situations.