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Recall Information

TAKATA AIRBAG STOP-DRIVE ADVISORY

Did you receive a Stop-Drive Advisory notice for your 2003 Ram Pickup Truck or 2005 – 2010 Chrysler or Dodge brand vehicle? Call 833-585-0144 – or contact your dealer – to discuss the best options for your immediate free repair.

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FAQs

FCA US LLC regards the safety and security of our customers and their families as paramount. Please see our FAQ list below to learn more about recalls and the precautions we take to keep you safe. If you don't see your concern listed, chat with us and one of our representatives will help answer any questions you may have.

Safety recalls include any problem encountered with an FCA US LLC product related to the safe operation of the vehicle or the safety of the occupants. FCA US LLC will correct the problem, at no charge, even if the vehicle is out of warranty and you are not the original owner.

FCA US LLC urgently warns U.S.-market owners or custodians of 2003 Dodge Ram Pickup Trucks and 2005-2010 Dodge Magnum, Dodge Challenger, Dodge Charger and Chrysler 300 vehicles who have not yet addressed a Takata airbag recall to immediately stop driving their vehicles. The longer these particular vehicles remain unrepaired, the greater the risk of an airbag rupture, in event of a crash. Recalled airbag repairs are always free through dealers and their certified repair partners. Vehicle owners and custodians are encouraged to call
833-585-0144 – or contact their preferred dealer – to get connected to free repair options.

The risk of airbag inflator explosion increases over time. If your airbags deploy, which can occur even in a minor crash, the defective airbag may explode. An airbag explosion may cause sharp metal fragments to fly from the airbag into the vehicle cabin at high speeds, which may result in injury or death to vehicle drivers or passengers.

A vehicle campaign is a vehicle problem that is not a safety concern. There are two types:

  • An emissions recall and
  • A customer satisfaction notification: A Customer Satisfaction Notification (CSN) is preventive in nature and involves warranty or customer satisfaction issues that are non-safety related. FCA US LLC will correct the problem, at no charge, even if the vehicle is out of warranty and you are not the original owner.

Owners may visit www.fcarecallreimbursement.com to submit your reimbursement request online. You can also mail your original receipts and proof of payment to the following mailing address:

FCA US LLC Customer Assistance
P.O.Box 21-8004, Auburn Hills, MI 48321-8007
ATTN: Recall Reimbursement.

Takata Airbag Inflator Recalls

FCA US is conducting a safety recall of certain vehicles with driver and/or passenger airbag inflators manufactured by Takata Corporation. Enter your VIN to see if your vehicle is currently included in one of these safety recalls, or click Learn More for more information. To schedule an appointment for a FREE Takata airbag inflator recall repair, please call 833-585-0144.

Did you receive a Stop-Drive Advisory notice for your 2003 Dodge Ram Pickup Truck or 2005 – 2010 Chrysler or Dodge brand vehicle? Call 833-585-0144 – or contact your dealer – to discuss the best options for your immediate free repair.

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ECODIESEL SETTLEMENT

FCA US LLC is offering an emissions control system software update (the “Approved Emissions Modification” or “AEM”) free of charge for all model year 2014-2016 Ram 1500 and Jeep® Grand Cherokee vehicles equipped with 3.0L EcoDiesel engines (“Subject Vehicles”). The AEM is intended to ensure that the Subject Vehicles’ emissions are in compliance with the emissions standards to which they were originally certified. There are no hardware changes associated with the AEM. To receive the AEM, you can call the FCA call center at 1-833-280-4748 or contact your preferred authorized dealer to schedule an appointment.

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