At Mopar® we know that you might need a little help sometimes, and we're here for you-whether you're dealing with a flat tire, a dead battery or other mechanical issues. When you're in need of Roadside Assistance, our customer service teams are here for you 24 hours a day, 7 days a week.
1-800-521-2779
chrysler.rsahelp.com
1-855-299-1368
alfaromeo.rsahelp.com
So we can best serve you when you call, please have the following information available:
What to Expect: The towing service will transport your vehicle to the Service Department of the closest Chrysler, Dodge, Jeep®, Ram, FIAT® or Alfa Romeo dealership. Please keep in mind, if you choose to go to another dealership, additional charges will apply if the added distance exceeds 10 miles.
If you are unable to provide a valid VIN, you will always be given the option to pay for the requested service. If eligible, we will reimburse you for the reasonable amounts you actually paid, based on the usual and customary charges for that service in the area where they were provided. Refer to your warranty manual for instructions.
FCA US LLC offers full Roadside Assistance, which includes towing to the nearest FCA US LLC dealer and flat tire, lockout and fuel delivery* service for all vehicles. Coverage terms vary. See below for details.
24 Hour Towing Assistance covers jump-starts or towing to the nearest FCA US LLC dealer and is applicable for the term of the manufacturer's warranty period of 5 years or 60,000 miles (gas) or 5 years or 100,000 miles (diesel), whichever comes first.
24 Hour Towing Assistance covers jump-starts or towing to the nearest FCA US LLC dealer and is applicable for the term of the basic manufacturer's warranty period of 5 years or 100,000 miles, whichever comes first.
24 Hour Towing Assistance covers jump-starts or towing to the nearest FIAT® dealer and is applicable for the term of the basic manufacturer's warranty period of 4 years from the vehicle's in-service date, regardless of mileage.
24 Hour Towing Assistance covers jump starts or flatbed towing to the nearest Alfa Romeo dealer and is applicable for the term of the basic manufacturer's warranty period of 4 years from the vehicle's in-service date, regardless of mileage.
* Limited to two occurrences in a 12-month period (maximum two gallons)
If you have purchased certain Extended Service Contract Policies offered through our Mopar® Vehicle Protection program, you will receive an additional level of coverage on warrantable components offered through these plans. Please see your Chrysler, Dodge, Jeep®, Ram, FIAT® or Alfa Romeo dealer for further details. You can also visit the Mopar® Vehicle Protection section of this site to learn more.
Chrysler Pacifica Hybrid Electric Vehicles that cannot be driven due to failure of a part covered by the Hybrid System Limited Warranty will be eligible for standard towing coverage for 10 years or up to 150,000 miles (depending on state), whichever comes first.
Roadside Assistance Exclusions:
Additional Towing Assistance Exclusions for 2012 model years and prior:
NOTE: FCA US LLC reserves the right to modify the terms or discontinue the Roadside Assistance Program at any time. The Roadside Assistance program is subject to restrictions and conditions of use that are determined solely by FCA US LLC.
Access our Emergency Response guides to learn how to safety handle Lithium Batteries during emergency situations.
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